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1.
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Recursos humanos estratégicos para o 3º milenio : peak performance program & programação neurolinguistica
by CARAVANTES, Geraldo Ronchetti. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Porto Alegre : CENEX/FACTEC/AGE, 1993Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.05C262r] (1).
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2.
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Qualidade em servicos : o atendimento ao cliente como fator de vantagem competitiva
by DENTON, D. Keith. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Makron Books do Brasil, 1990Title translated: Quality service.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16D415q] (3).
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3.
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Administração de recursos humanos : um enfoque profissional
by GIL, Antonio Carlos. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: São Paulo : Atlas, 1994Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.05G463a] (2).
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4.
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O caminho de Deming para a qualidade e produtividade : mapas e rotas
by SCHERKENBACH, William W. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Qualitymark, 1990Title translated: The Deming route for quality and productivity.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16S3266c] (1).
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5.
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Evaluation a course : pratical strategies for teachers, lecturers and trainers
by FORSYTH, Ian | Jolliffe, Alan | Stevens, David. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: London : Kogan Page, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.07F7353e] (1).
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6.
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Como gerenciar equipes
by HELLER, Robert. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Publifolha, 1999Title translated: Managing teams.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.05.1H4774c] (1).
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7.
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Introducao a gestao participativa
by D'ANGELO, Hamilton. Edition: 2 edMaterial type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : STS Publicacoes e Servicos, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14D182i] (1).
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8.
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A excelencia no atendimento a clientes : mantendo seus clientes por toda a vida
by GERSON, Richard F. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Qualitymark, 1994Title translated: Beyond customer service.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14G382e] (1).
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9.
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Managing innovation and change : people, technology and strategy
by CLARK, Jon. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: London : SAGE, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.01.3C5934m] (1).
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10.
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Juran na liderança pela qualidade
by JURAN, J. M. Edition: 3. ed Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: São Paulo : Pioneira, 1990Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16J957j] (1).
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11.
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Vencer com qualidade : a história da Florida Power & Light
by HUDIBURG, John J. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Qualitymark, 1992Title translated: Winning with quality: the FPL story.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16H884v] (1).
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12.
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Profissionalização da gestão pública e a reforma do Estado
by MARANHÃO. Secretaria de Estado da Administração, Recursos Humanos e Previdência. Edition: 3 ed. rev. amplMaterial type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: São Luís : SIOGE, 1997Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.14M3114p] (1).
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13.
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Inteligência estratégica nos negócios
by PINA, Vitor Manuel Dias Castro. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Atlas, 1994Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.06P645i] (1).
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14.
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Every employee a manager
by MYERS, M. Scott. Edition: 3 edMaterial type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: San Diego : Pfeiffer & Company, 1991Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.08M9966e] (1).
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15.
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O profissional de RH : um especialista em gerente
by CARDOSO, Carmen | CUNHA, Francisco Carneiro da | ALMEIDA, Ricardo de. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Recife : TGI- Tecnologia Gerencial e Informatica, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.05C2684p] (1).
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16.
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Controle da qualidade : Componentes básicos da função qualidade
by . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: São Paulo : Makron Books do Brasil, 1991Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16C7648c] (2).
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17.
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Public productivity handbook
by . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: New York : Marcel Dekker, 1992Availability: Items available for reference: Biblioteca Graciliano Ramos [Call number: 1.08P9766p] (1).
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18.
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O lado humano da qualidade : maximizando a qualidade de produtos e servicos atraves do desenvolvimento das pessoas
by MOLLER, Claus. Edition: 4 edMaterial type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Livraria Pioneira Editora, 1993Title translated: Personal quality: the basis of all other quality.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16M7265l] (1).
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19.
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Gestão de processos na CGRH/MJ
by SILVA, Suzana Modesto da. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Brasília : 2003Dissertation note: Trabalho de conclusão de curso. Especialização Escola Nacional de Administração Pública Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.13S5861g] (1).
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20.
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Novas tendências do treinamento
by COSTA, Aécio Alves da. Source: RAP Revista de Administração PúblicaMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : FGV, Out. /Dez. 1994Availability: No items available
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