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1. Recursos humanos estratégicos para o 3º milenio : peak performance program & programação neurolinguistica

by CARAVANTES, Geraldo Ronchetti.

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Porto Alegre : CENEX/FACTEC/AGE, 1993Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.05C262r] (1).

2. Qualidade em servicos : o atendimento ao cliente como fator de vantagem competitiva

by DENTON, D. Keith.

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Sao Paulo : Makron Books do Brasil, 1990Title translated: Quality service.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16D415q] (3).

3. Administração de recursos humanos : um enfoque profissional

by GIL, Antonio Carlos.

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: São Paulo : Atlas, 1994Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.05G463a] (2).

4. O caminho de Deming para a qualidade e produtividade : mapas e rotas

by SCHERKENBACH, William W.

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Rio de Janeiro : Qualitymark, 1990Title translated: The Deming route for quality and productivity.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16S3266c] (1).

5. Evaluation a course : pratical strategies for teachers, lecturers and trainers

by FORSYTH, Ian | Jolliffe, Alan | Stevens, David.

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: London : Kogan Page, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.07F7353e] (1).

6. Como gerenciar equipes

by HELLER, Robert.

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Sao Paulo : Publifolha, 1999Title translated: Managing teams.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.05.1H4774c] (1).

7. Introducao a gestao participativa

by D'ANGELO, Hamilton.

Edition: 2 edMaterial type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Sao Paulo : STS Publicacoes e Servicos, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14D182i] (1).

8. A excelencia no atendimento a clientes : mantendo seus clientes por toda a vida

by GERSON, Richard F.

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Rio de Janeiro : Qualitymark, 1994Title translated: Beyond customer service.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14G382e] (1).

9. Managing innovation and change : people, technology and strategy

by CLARK, Jon.

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: London : SAGE, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.01.3C5934m] (1).

10. Juran na liderança pela qualidade

by JURAN, J. M.

Edition: 3. ed Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: São Paulo : Pioneira, 1990Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16J957j] (1).

11. Vencer com qualidade : a história da Florida Power & Light

by HUDIBURG, John J.

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Rio de Janeiro : Qualitymark, 1992Title translated: Winning with quality: the FPL story.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16H884v] (1).

12. Profissionalização da gestão pública e a reforma do Estado

by MARANHÃO. Secretaria de Estado da Administração, Recursos Humanos e Previdência.

Edition: 3 ed. rev. amplMaterial type: book Book; Literary form: Not fiction ; Audience: General; Publisher: São Luís : SIOGE, 1997Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.14M3114p] (1).

13. Inteligência estratégica nos negócios

by PINA, Vitor Manuel Dias Castro.

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Sao Paulo : Atlas, 1994Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.06P645i] (1).

14. Every employee a manager

by MYERS, M. Scott.

Edition: 3 edMaterial type: book Book; Literary form: Not fiction ; Audience: General; Publisher: San Diego : Pfeiffer & Company, 1991Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.08M9966e] (1).

15. O profissional de RH : um especialista em gerente

by CARDOSO, Carmen | CUNHA, Francisco Carneiro da | ALMEIDA, Ricardo de.

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Recife : TGI- Tecnologia Gerencial e Informatica, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.05C2684p] (1).

16. Controle da qualidade : Componentes básicos da função qualidade

by .

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: São Paulo : Makron Books do Brasil, 1991Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16C7648c] (2).

17. Public productivity handbook

by .

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: New York : Marcel Dekker, 1992Availability: Items available for reference: Biblioteca Graciliano Ramos [Call number: 1.08P9766p] (1).

18. O lado humano da qualidade : maximizando a qualidade de produtos e servicos atraves do desenvolvimento das pessoas

by MOLLER, Claus.

Edition: 4 edMaterial type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Sao Paulo : Livraria Pioneira Editora, 1993Title translated: Personal quality: the basis of all other quality.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16M7265l] (1).

19. Gestão de processos na CGRH/MJ

by SILVA, Suzana Modesto da.

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Brasília : 2003Dissertation note: Trabalho de conclusão de curso. Especialização Escola Nacional de Administração Pública Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.13S5861g] (1).

20. Novas tendências do treinamento

by COSTA, Aécio Alves da.

Source: RAP Revista de Administração PúblicaMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Rio de Janeiro : FGV, Out. /Dez. 1994Availability: No items available

Escola Nacional de Administração Pública

Escola Nacional de Administração Pública

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